Shipping policy

This policy applies to domestic orders (United States).
This policy has been prepared to ensure that you are fully informed about our shipping terms and procedures. By ordering from this store, you agree to the policy described here.

At HEARTSEND, we do everything we can to provide our valued customers with a flawless shopping experience. Here is a glimpse into our meticulous delivery process:

Delivery process:

When you place an order at HEARTSEND , our dedicated team begins a thorough processing process. Our warehouse undergoes strict quality control to ensure that the products are in perfect condition.

After successful quality control, we use high-quality packaging materials to protect the goods during transport. The fully packaged products are then handed over to our trusted delivery partners, who handle the next steps in the delivery.

If there are any problems reaching the specified address or delivering at a suitable time, our delivery partners will contact you to resolve the issue.

Shipping companies:

We work with reliable carriers in USA, including:

  • - DHL
  • - FedEx
  • - UPS

A tracking number will be sent to you by email as soon as your order has shipped.

Shipping within USA:

Delivery time = processing time + shipping time

  • Processing time: 1–3 business days (Monday to Friday)

  • Shipping time: 6–9 business days (Monday to Friday)

  • Total delivery time: 7–12 days (Monday to Friday)

  • Order deadline: 6 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping costs:

To enhance your shopping experience, HEARTSEND offers free shipping in USA.

Change of address:

Customers can change their delivery address by contacting our customer service within 24 hours of placing their order. Once an order has been shipped, the delivery address cannot be changed. Both terms apply, whichever comes first.

Customers are responsible for ensuring that the address is correct at the time of purchase.

Shipping Cancellation Policy:

You can cancel an order free of charge within 24 hours of purchase.
Once an order has been shipped, it cannot be canceled.
Customers may return the product after receipt in accordance with our return and refund policy.

Policy for packages damaged in transit:

If you discover that the package is damaged during transport, please notify us within 3 business days of receiving your order.

In order to process your claim, we may request photographic documentation of the damaged goods.

After assessing the claim, we may issue a replacement, refund or credit note for goods that are proven to have been damaged during transport.

Contact information:

Store Name : HEARTSEND

Address: 1001 WILSHIRE BOULEVARD #1053 LOS ANGELES CA 90017

Email: info@heartsend.store

Phone: +14016888472

Opening hours:Monday to Friday: 9:00 am – 6:00 pm.

We strive to respond within 24 hours.